• Location:

    Navi Mumbai
  • Rate/Salary:

    INR 0 - 0 lakh p.a
  • Experience:

    2 - 5 years

HR Shared Service Executive

at Financial Institution as Full-time

Job Description

Our client is a leading financial institution. They are setting up an HR Shared Services centre at
Airoli, Navi Mumbai.
Looking for smart, high energy female candidates. Excellent communication and initiative is a
must. Women returning to work after a break are welcome.
Compensation: Best in the industry
Qualification: Graduate/ MBA in HR
Experience: 2-5 years preferably in HR Service, Banking operations, Customer Service

Job Responsibilities

Key Responsibilities

 Working closely with the Supervisor to drive the employee experience strategy
 Help build state of the art HR Shared Service contact centre keeping employee capacity in mind.
 Oversee the infrastructure and administration during the creation stage and manage day to day
 Plan and implement Employee query & complaint processes
 Devise a strict grievance redressal mechanism to offer resolutions in the minimum turnaround time
also a strong process to work on feedback.
 Facilitate and administer healthy employee environment
 Continuously work on cost optimization of the contact centre without comprising on basic values,
standards and protocols of the bank
 Keeping Quality as a key metric, employee communication with strict adherence of the process and
ensure consistency
 Focus on improving end to end employee lifecycle management and drive quality improvements by
adopting best practices.
 Ensure service improvement, process redesign and complain ratio reduction

Candidate Profile

 Well versed with MS Office esp. MS PowerPoint and MS Excel
 Self-Motivated with strong analytical and logical thinking
 Able to work tight deadlines
 Comfortable dealing with multiple stakeholders and complex situations
 Ability to innovate and provide creative solutions
 Treats customers courteously and politely
 Responds to customer requests in a timely manner
 Elicits feedback from customers to monitor their satisfaction
 Considers both short and long-term interests of the customer in making service decisions
 Proactively identifies customer needs
 Takes responsibility to resolve customer complaints
 Takes business or personal risks to serve customers’ long-term interests