HR Shared Service Executive
Our client is a leading financial institution. They are setting up an HR Shared Services centre at
Airoli, Navi Mumbai.
Looking for smart, high energy female candidates. Excellent communication and initiative is a
must. Women returning to work after a break are welcome.
Compensation: Best in the industry
Qualification: Graduate/ MBA in HR
Experience: 2-5 years preferably in HR Service, Banking operations, Customer Service
Working closely with the Supervisor to drive the employee experience strategy
Help build state of the art HR Shared Service contact centre keeping employee capacity in mind.
Oversee the infrastructure and administration during the creation stage and manage day to day
Plan and implement Employee query & complaint processes
Devise a strict grievance redressal mechanism to offer resolutions in the minimum turnaround time
also a strong process to work on feedback.
Facilitate and administer healthy employee environment
Continuously work on cost optimization of the contact centre without comprising on basic values,
standards and protocols of the bank
Keeping Quality as a key metric, employee communication with strict adherence of the process and
Focus on improving end to end employee lifecycle management and drive quality improvements by
adopting best practices.
Ensure service improvement, process redesign and complain ratio reduction
Well versed with MS Office esp. MS PowerPoint and MS Excel
Self-Motivated with strong analytical and logical thinking
Able to work tight deadlines
Comfortable dealing with multiple stakeholders and complex situations
Ability to innovate and provide creative solutions
Treats customers courteously and politely
Responds to customer requests in a timely manner
Elicits feedback from customers to monitor their satisfaction
Considers both short and long-term interests of the customer in making service decisions
Proactively identifies customer needs
Takes responsibility to resolve customer complaints
Takes business or personal risks to serve customers’ long-term interests