Job Description
Manage the Offices as a revenue center head
o Manage the Office sales targets
o Ensure recruitment and
development of all associates in
the region
o Manage customer service,
training, zone regional business
verticals and operations.
Job Responsibilities
KEY RESPONSIBILITIES:
Meet targets for the Locations /Offices
o Achieve revenue targets
o Manage the office costs within budget
o Monitor the productivity of the offices as per the GPA– Case
rate, paid cases per agent, YTD appointments, BDM
appointments, proactive agent retention rate, FYC ,AFYP,
annual mode business and persistency
Track competition on products, infrastructure and initiatives
Handhold, develop and supervise OHs to meet the business plan and follow
growth leadership practices
Develop and execute plans for growth of the agency
o Complete BDM module for the region as per plan
o Develop and mentor the OH to excel on his KRA with long
term vision for BDM and Agent& Agency Leader Retention.
o Ensure retention BDM’s & Agency Leaders
Formulate and implement development plans
Meet training needs
Communicate with them on a regular basis.
o Implement reward and recognition programs for the Agent
Advisors, Agency Leaders & BDM’s
o Ensure Capacity Utilization on Manpower
Ensure that service delivery to customers is as per standards
o Ensure the delivery of pre-licensing and post licensing
training for Agent Advisors
o Ensure that all agent advisors follow standards and are
trained on it.
Brand building and thought leadership aimed at achieving vision of the
company
Implement Growth Leadership practices in the region
Requirements: